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info@movewithLTS.com

1011 Avenue of the Americas, 4th Floor
New York, NY 10018

Our Main Focus

LTS focuses on providing best-in-class commercial and residential moving services with a hands-on management team and a well-trained workforce. When you partner with LTS on your relocation, you’ve aligned with a dependable industry leader with competitive pricing that’s guaranteed and a commitment to exceeding our clients’ expectations at every turn.

Policies

What differentiates LTS from the pack is devotion to putting the customer first and doing whatever it takes to deliver completed projects on time and exactly as promised. We accomplish this goal by emphasizing the “Four Ps” - Pricing, Planning, Procedures and Precautions.

PRICING

Guaranteed Pricing

LTS offers fair and competitive pricing with no hidden fees or charges. Our pricing is guaranteed.

Beware of the mover that only offers “estimated” pricing and will not commit to a guaranteed price. If we agree upon a price for your move and nothing changes on your end, then that’s the cost to you – and we’ll get the job done for that price no matter what it takes.

PLANNING

Attention to Detail

No two move assignments are the same. Therefore, LTS makes an extra effort to uncover the projected timeline and specific needs of our clients. We conduct a comprehensive walkthrough of your space and plan the move with an attention to detail that’s second to none in our industry.

Communication of Work Plan with Clients

Maintaining the reputation of New York’s most dependable mover means continuously keeping an open line of communication with our clients. We alert you of your project’s details and progress throughout the process while making sure our team is available for your questions at a moment’s notice.

Allocation of Labor and Materials Needed to Complete Your Move

LTS conducts thorough on-site walkthroughs and will ask a series of questions in determining the number of trucks, types of materials and total manpower required to safely and successfully complete each assignment. 

Factors such as inventory of to-be-moved items, elevator capacity, number of elevators (single or double lift), length of “the push” from loading dock to our truck, loading dock access, street conditions, time-of-day and traffic patterns are all carefully considered when establishing each project’s manpower and materials requirements.

Communication of Work Plan with Labor

Detailed planning and internal communication amongst LTS team members are critical. Project kickoff meetings between owner/project manager and LTS’ movers are held prior to each move. We review special requests, manpower allocation and any changes to the plan that may be necessary. LTS project manager(s) discuss which men will be assigned to each task once the job commences. This ensures both a productive start to the assignment and efficient workflow through completion.

Labeling or “Tagging”

A meticulous and accurate labeling strategy is crucial to project organization when moving the contents of an entire office from one location to another. Facilities Managers continually tell us LTS’ system is second to none.

Color-coded floor plans identify each office, workstation and file cabinet with a corresponding number. All items relocating are tagged with labels to include the LTS move number, employee name and client room number (if necessary).

Furniture is labeled to go to a specific location within a room. Files are tagged to go in drawers as assigned by the client representative and personal items that do not fit in crates (or cartons) are tagged with the employee’s number.

Two labels are placed on each computer/monitor. One is removed and placed on a large plastic bag containing the keyboard, mouse and corresponding wires. All other technology is tagged as directed.

PROCEDURES

LTS implements a phased relocation process with Pre-Move, Main Move and Post-Move phases.

PHASE 1, Pre-Move Planning

It’s all about the planning. The success of your relocation is ensured several days (and in some instances weeks) prior to your main move day(s). It is during this phase that we catalogue furniture being de-installed/re-installed, photograph offices to be set up as they were, label files, contents and technology with precision, etc.  

The pre-move phase is also when LTS suggests relocating “non-essential” items you can live without during the week of the move. File rooms, archives and excess seating are just a few examples of items that can be pre-moved, to your new home, to ensure less congestion during the main move(s).

PHASE 2, Main Move

Depending on the volume of items to be relocated, LTS implements one of two methods for the main move. First is the “Shuttle System” - with one “sending crew” loading trucks at the origin and one “receiving crew” unloading trucks at the destination. On smaller moves (three truckloads or less), we perform a “Load and Go” which involves a single crew loading all furniture/technology, driving to the destination, unloading and resetting to the client’s specs in the new space.

PHASE 3, Post-Move

LTS doesn’t just drop and go. Your project manager makes certain all items are placed in the proper location, furniture is reassembled to perfection, technology is properly reconnected (and tested) and any other needs specific to each client are addressed before heading home on the night(s) of the main move.

Post move support doesn’t end on move night. On the following business day (Monday, often times), your LTS Project Manager will be on site to field questions from your employees and to button up anything you feel needs buttoning up.

Supervision of Work Force Throughout the Move Process:

A minimum of two supervisors are deployed for each move site.  One is assigned to the loading dock and the second to the floor where the bulk of movers and carpenters are working.  At all times, supervisors are in contact with one another by mobile phone communicating the progress of the job. 

Carpentry

LTS Project Managers are experts in determining the number of carpenters, as well as time, required to dismantle, transport and re-build items on “furniture-heavy” moves.  Our standard practice is to relocate the furniture first so it can be rebuilt as efficiently and quickly as possible.  Once the furniture is ready, your contents and technology can be properly placed in the new home.

PRECAUTIONS

Safeguarding Your Space

Not only does LTS protect your valuables, we protect your space too.  Our team takes great care in making sure your space is protected in advance of the move.

Masonite is used to cover hard-floor surfaces (wood, marble, distressed concrete, etc.).  Carpeted floors are covered in carpet mask.  Walls are lined with cardboard paper called Coroflex.  Corner guards are used to provide optimal protection for entranceways, doors and wall corners.  Rest assured, the common areas of your old and new building and that beautiful new space you’re moving to are well-protected with LTS handling the relocation.

Technology Protection

Prior to moving, each piece of technology is individually wrapped.  Monitors, desktops and PC’s are encased in anti-static bubble bags and secured with blankets.  All peripherals such as keyboards, mice, headsets, wires and phones, are placed in Ziploc bags.  All technology is tagged accordingly to ensure each piece arrives safely and is placed and reconnected at the correct location in your new home.

Furniture Protection

The difference between a successful move and a move gone wrong can be one small scratch on a piece that wasn’t wrapped (or properly wrapped).  Protecting furniture is where many moving companies out there will get lazy.  LTS will take the time to be thorough and take all precautions to ensure your furniture remains in the shape it was before the move.  When you hire LTS, your furniture will be completely covered in moving blankets and shrink-wrapped.  Hardware needed to rebuild furniture will be packaged separately and kept with the pieces requiring reassembly.  Glass tables, marble tables and other fragile pieces are identified/measured during the walk through process and placed in wood crates that are custom-built by LTS carpenters.

Artwork / Precious Items Protection

Artwork is individually wrapped in bubble-wrap in most instances.  Oil paintings and one of a kind pieces that are identified, which require extra care, are encased in rice paper and then either crated or packed in special cartons.  Statues and/or other valuables are assessed, measured and properly packed by our highly-skilled handlers who will pay extra attention to every detail.

Insurance

There are two types of insurance to consider when moving:  (1) Certificates of insurance (COI’s) required by landlords to perform work in their buildings and (2) Product Liability.

Certificates of Insurance relate to the mover’s insurance coverage in the event of property damage, personal injury or vehicular accidents during your move.  Upon request, the building management company and/or your company are listed as “additional insured’s.”  Certificates of Insurance have nothing to do with the product that you are moving.

Product Liability is the actual coverage supplied by your mover for the product being moved.  Most states offer a minimum that is free of charge.  This coverage is $.60 per pound per item and is regulated by the Department of Transportation.  You may choose to purchase additional “Transit Insurance” coverage from either your mover or your own insurance carrier in advance of your move.

Purchasing additional transit insurance coverage from your mover will be expensive and could also be more of a hassle than purchasing from your own insurance carrier.  Your best alternative is purchasing a rider from your own insurance company for the move if you feel transit insurance coverage is necessary.  The rider purchased from your insurance company will be reasonably priced as a simple addition to your existing policy.

When transit insurance coverage is obtained from your own insurance provider, if something is damaged, your insurance company pays you and you’re done.  You are not faced with the arduous, time-consuming task of fighting your mover’s insurance company for a payment.